Cookies Policy | Primaplay Casino

About cookies

Cookies are small text files that may be placed on your computer, tablet, mobile phone or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Cookies can help a website operate properly, provide a more consistent experience and give the website operator information about how visitors use its pages.

Some cookies are set directly by Primaplay Casino. Other cookies may be placed by service providers that support website hosting, security, analytics, communications, advertising or other online services. These third-party cookies may be subject to the privacy policies of the relevant providers.

A cookie does not usually contain information that directly identifies you by name. However, information associated with a cookie may sometimes be combined with other information that we hold or receive. Where this occurs, we handle the information in accordance with our Privacy Policy and applicable privacy requirements.

Similar technologies

We may also use technologies that perform a similar function to cookies. These may include pixels, tags, web beacons, local storage and device or browser identifiers. In this policy, we use the term cookies to refer to cookies and similar technologies unless the context requires a distinction.

How cookies may be used

The types of cookies used on a website can change as services, features and technology develop. In general, cookies may be used for the following purposes:

Essential operation: to enable core website functions, maintain sessions, support account access and help pages load or respond as intended.
Security and fraud prevention: to help identify unusual activity, protect accounts, maintain the integrity of the website and support responsible security controls.
Preferences: to remember choices such as language, region, display settings or cookie preferences so that you do not need to enter them repeatedly.
Performance and analytics: to understand how visitors navigate the website, which pages are used and whether pages or features are working effectively.
Communications: to support the delivery, measurement or management of website messages and service-related communications.
Advertising and marketing: where permitted and applicable, to help provide, measure or limit marketing content and to understand interactions with promotional materials.
Compliance and responsible gambling: to support age and access controls, regulatory requirements, safer gambling features and the prevention of prohibited or harmful activity.

The information collected through cookies may include a device or browser identifier, internet protocol address, browser type, operating system, approximate location, pages visited, links selected, dates and times of visits, referral information and technical details about how the website is used. The information collected will depend on the cookies enabled and the way you interact with the website.

We do not use cookies to remove or replace your responsibility to comply with the applicable website terms, account requirements or responsible gambling information. Cookies may assist with website controls, but they are not a substitute for identity checks, age verification, account security measures or other checks that may be required.

Cookie categories and retention

Strictly necessary cookies

These cookies are needed for core website functions. They may support security, navigation, account sessions, login processes, transaction steps, load balancing and the operation of features you have requested. Because the website may not function properly without them, they generally cannot be disabled through a website preference tool. You may still be able to block them through your browser, but doing so may prevent some pages or services from working.

Functional and preference cookies

Functional cookies help remember choices and improve convenience. For example, they may remember a selected setting or help provide a feature that you have asked to use. If you decline these cookies, certain preferences may not be retained and you may need to make the same selection again during a later visit.

Analytics and performance cookies

Analytics cookies help us understand general patterns of website use. They may provide aggregated or statistical information about visits, page performance, navigation and technical errors. This information can help us identify improvements, test changes and make the website easier to use. Where applicable, analytics services may process information under their own terms and privacy notices.

Marketing cookies

Marketing cookies may be used to measure campaigns, understand interactions with promotional content or show more relevant information. Their use may depend on your consent, browser settings, account status and applicable law. If you do not allow these cookies, you may still see marketing content, but it may be less relevant or less tailored to your interests.

Session and persistent cookies

Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a set period or until they are deleted. The length of time a cookie remains may vary according to its purpose, settings and the provider that places it. Some cookies may expire after a short period, while others may remain until you remove them or they reach their expiry date.

Your choices and browser controls

When you first visit the website, you may be shown a cookie banner or preference tool. Where available, this tool allows you to accept, reject or manage non-essential cookies. Your choices may be stored in a preference cookie so that they can be remembered on future visits. You can usually return to the cookie settings tool to change your choices.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete individual cookies, block cookies from particular websites, block third-party cookies or reject all cookies. Browser controls differ between devices and browsers, so you should check the help or settings information supplied with your browser.

Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
Blocking all cookies may affect website navigation, account functions, security checks and other requested services.
Changing devices or browsers may require you to set your cookie preferences again.
Rejecting marketing cookies does not necessarily stop all service-related messages or other communications that are necessary to provide an account or website service.
Some third-party services may provide their own opt-out tools or controls, which operate separately from Primaplay Casino settings.

Where consent is required for a particular type of cookie, we will seek it in the manner required by applicable law. Essential cookies may still be used where they are necessary to provide a service, protect the website or comply with a legal or security obligation. Your choices may not apply to cookies placed by websites or services that you access through external links.

Third parties, privacy and policy updates

Primaplay Casino may use third-party providers to help operate, secure, analyse or improve the website. These providers may use cookies or similar technologies in accordance with their own arrangements. Depending on the service, a provider may process information in Australia or another country. Further information about the handling of personal information, including possible disclosures and overseas processing, is available in our Privacy Policy.

Cookies may also be used to help detect duplicate accounts, unauthorised access, misuse of promotions, suspicious activity or attempts to bypass website controls. This does not mean that every visitor is individually profiled for these purposes. Information may be reviewed together with other account, device or website information where reasonably necessary to protect users, the business, service providers or the integrity of the platform.

We may update this Cookies Policy from time to time to reflect changes in technology, website features, third-party services, legal requirements or our practices. When we make a material change, we may provide notice through the website or another appropriate channel. The updated version will apply from the date stated in the revised policy, subject to applicable requirements.

If you have questions about this Cookies Policy or wish to ask how information collected through cookies is handled, please use the available contact or support options shown on the Primaplay Casino website. Do not send sensitive account or payment information through an unsecured channel unless you have been instructed to do so.

By continuing to use the website after reviewing any applicable notice, you acknowledge the use of cookies in accordance with your selected preferences and this policy. You remain able to manage non-essential cookies using the available controls, subject to the limitations described above.